SHIPPING POLICY

SHIPPING POLICY
Effective Date: May 2025 | Last Updated: May 2025
Applicable Regions: United Kingdom · United States · Canada

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1. OVERVIEW

This Shipping Policy sets out the terms and conditions governing the delivery of orders placed through our online store. It is designed to be fully compliant with Shopify platform requirements and applicable consumer protection legislation in the United Kingdom, the United States, and Canada.

By placing an order with us, you agree to the terms described in this policy. Please read it carefully before completing your purchase.

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2. ORDER PROCESSING TIME

All orders are processed within 1–3 business days of payment confirmation, excluding weekends and public holidays. Orders placed after 12:00 noon (local time) may not begin processing until the following business day.

Please note: Processing times are separate from shipping transit times. Estimated delivery windows shown at checkout begin after your order has been dispatched.

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3. SHIPPING DESTINATIONS & ESTIMATED DELIVERY TIMES

We currently ship to addresses in the United Kingdom, the United States, and Canada. Estimated delivery times are provided as a guide only and are not guaranteed. Actual delivery times may vary depending on your specific location, the delivery partner assigned, customs clearance (where applicable), and other factors outside our control.

DOMESTIC SHIPPING (within the UK, USA & Canada)

Region              | Estimated Delivery  | Notes
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United Kingdom      | 2–9 business days   | Standard and express options at checkout
United States       | 2–9 business days   | Varies by state; remote areas may take longer
Canada              | 2–9 business days   | Varies by province; remote areas may take longer

INTERNATIONAL SHIPPING (cross-border)

Route               | Estimated Delivery  | Notes
--------------------|---------------------|----------------------------------------------
UK → USA / Canada   | 4–14 business days  | Subject to customs clearance
USA → UK / Canada   | 4–14 business days  | Subject to customs clearance
Canada → UK / USA   | 4–14 business days  | Subject to customs clearance

⚠ Important: International delivery timelines are estimates only. Customs and border processing times are outside our control and may cause additional delays. We are not responsible for delays resulting from customs inspections or clearance procedures.

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4. ESTIMATED DELIVERY TIME AT CHECKOUT

An estimated delivery date or window will be displayed at the checkout stage of your order. This estimate is calculated based on:

• Your delivery address and postcode / ZIP code
• The shipping method selected
• Current carrier availability and known transit times
• Standard processing time

This estimate is provided for guidance purposes only and does not constitute a guaranteed delivery date. Actual delivery may fall outside the estimated window due to circumstances beyond our control.

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5. THIRD-PARTY DELIVERY PARTNERS

We work with a range of third-party delivery partners and courier services to fulfil orders across the UK, USA, and Canada. These may include, but are not limited to, Royal Mail, DPD, UPS, FedEx, DHL, Canada Post, and other regional or national carriers.

Please be aware of the following:

• Delivery partners are assigned automatically based on your location, order weight, dimensions, and service availability at the time of dispatch.
• We cannot guarantee the use of a specific carrier for any given order.
• Delivery timeframes advertised by third-party carriers are subject to change without notice and may differ from our estimated delivery windows.
• Once an order has been dispatched to a third-party carrier, transit times are governed by that carrier's own operational schedules and are outside our direct control.
• Delays caused by third-party carriers — including adverse weather, industrial action, high-volume periods, or carrier-side errors — do not entitle the customer to a refund of shipping fees, unless otherwise required by applicable law.

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6. ORDER TRACKING

Where tracking is available, a tracking number will be provided via email once your order has been dispatched. You can use this number on the respective carrier's website to monitor the progress of your delivery. Please note that tracking information may take up to 24 hours to become active after dispatch.

If you have not received tracking information within 5 business days of your order confirmation, please contact our customer support team.

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7. FAILED DELIVERIES & RETURNED PARCELS

If a delivery attempt is unsuccessful, the carrier will typically leave a notification card or send an electronic notification with instructions for re-delivery or collection. Parcels not collected or re-delivered within the carrier's holding period may be returned to us.

If a parcel is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept delivery:

• We will notify you via email upon receipt of the returned parcel.
• Re-dispatch may be subject to an additional shipping charge.
• If you choose not to have the item re-dispatched, a refund may be issued for the product value only (excluding original shipping costs), where permitted under applicable law.

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8. CUSTOMS, IMPORT DUTIES & TAXES

For international orders, your shipment may be subject to customs duties, import taxes, or other charges levied by the destination country's customs authority. These charges are not included in our product or shipping prices and are the sole responsibility of the recipient.

We are unable to predict or advise on the exact amount of any such charges, as they vary by country, product type, and declared value. We recommend contacting your local customs authority for further information before placing an international order.

Please note: Customs delays are entirely outside our control and are not grounds for cancellation or refund of shipping fees.

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9. LOST OR DAMAGED PARCELS

We take great care in packaging your order. In the unfortunate event that your parcel arrives damaged or is lost in transit, please contact us within 14 days of the expected delivery date with the following:

• Your order number
• A description of the issue
• Photographic evidence of damage (if applicable)

We will investigate the matter with the relevant carrier and work to resolve the issue as quickly as possible, which may include a replacement, re-dispatch, or refund at our discretion and in accordance with applicable consumer law.

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10. LEFT BLANK

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11. CONSUMER RIGHTS & APPLICABLE LAW

United Kingdom
UK customers have statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in this policy limits or excludes any rights you have under UK consumer law.

United States
US customers' rights may vary by state. We comply with applicable federal and state consumer protection laws. Nothing in this policy affects any rights you may have under such laws.

Canada
Canadian customers have rights under applicable federal and provincial consumer protection legislation, including the Canada Consumer Product Safety Act. Nothing in this policy limits or excludes rights you hold under Canadian consumer law.

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12. CONTACT US

If you have any questions about your order, delivery, or this Shipping Policy, please contact our customer support team:

Email:          ushape.online@gmail.com
Phone:        +447349961505
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT / EST / PST)
Response Time:  Within 2 business days

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This policy is subject to change without prior notice. Please review it regularly for any updates.
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